Prepaid discounted resort packages, often tied to a sales presentation; refunds only within 7 days, and resort fees and taxes come on top.
Most pricing complaints
Booking siteOwned by Monster Reservations Group (MRG); BBB lists it as Booksi, LLC, registered in Wyomingbooksi.comChecked October 16, 2026 by Nurullah GökdoğanHow we check
1 · Is it a real company that delivers?
Legit, but be careful
Booksi is a registered company and many buyers do get their stays. But the low price usually comes with a resort sales presentation, extra resort fees and taxes, and refunds generally stop 7 days after purchase. Reviews are split between happy travellers and people who could not get dates or money back.
2 · Will you pay what you were quoted?
Often not
Advertised package prices usually exclude resort fees, taxes and deposits, and some deals add processing fees. Reviewers report fees they did not expect, including one $422.41 resort-fee-and-tax charge on a 5-night stay.
How fair is Booksi?
Five checks, 1–5 each. 3 is average for booking sites.
Price honestyIs the price shown the price you pay?Advertised package prices usually exclude resort fees, taxes and deposits, and some deals add processing fees. Reviewers report fees they did not expect, including one $422.41 resort-fee-and-tax charge on a 5-night stay.Sources:expressvpn.comcomplaintsboard.comuk.trustpilot.com
2/5
Claims and refundsDo refunds and cancellations come through?Refunds are only available within 7 days of purchase. Recent Trustpilot reviews (2026) describe refunds being refused and long back-and-forth to cancel.Sources:expressvpn.comca.trustpilot.com
1/5
Pick-up and deliveryDoes the hotel or airline honour the booking?You pay first and pick dates later (up to 18 months). Many reviewers say their preferred dates or hotels were unavailable or that they were switched to another property. Others had good stays.Sources:ca.trustpilot.comcomplaintsboard.com
2/5
Fine printChange, cancel and payment termsMany discounts require a resort preview or timeshare presentation of up to about 2 hours. If you don't meet the hotel's eligibility rules you may owe the full price. Dates must be locked in at least 10 days ahead.Sources:expressvpn.com
2/5
SupportCan you reach a person, and do disputes end well?Booksi replies to 100% of negative Trustpilot reviews, usually within 24 hours, but mostly with template replies that point to support@booksi.com. Reviewers describe long holds, repeated transfers and inconsistent answers.Sources:ca.trustpilot.com
2/5
Fees to expect
Resort fees and taxesOne 2023 complainant was charged $422.41 in resort fees and taxes on top of a $648.83 package. Their confirmation said these would be collected at check-in.Source:complaintsboard.com
Extra to the package price; varies by resort
Booking/processing feeNot every deal has one, and some reviewers say it was not obvious before paying.Source:uk.trustpilot.com
Varies by deal (one 2026 reviewer cited a processing fee of over £29)
Full price if not eligible for the presentationApplies to presentation-linked deals if you don't meet the hotel's eligibility rules.Source:expressvpn.com
Full undiscounted cost of the stay
Cancellation after 7 daysA full refund is only available within 7 days of purchase.Source:expressvpn.com
Generally no refund
How a booking works
Who you pay
You pay Booksi (Monster Reservations Group) up front; resort fees and taxes may be charged separately or at check-in
All-in pricing
No. Advertised prices typically exclude resort fees, taxes and mandatory deposits
Refunds
Full refund only if you ask within 7 days of purchase. After that, refunds are generally not available. Dates can be chosen up to 18 months out, and must be set at least 10 days before arrival.
Common problems, and how to avoid them
1
Required timeshare / resort presentationCommonAvoid it: Read the deal terms for presentation and eligibility rules (income, age, marital status) before paying.Source:expressvpn.com
2
Cannot get preferred dates or hotelCommonAvoid it: Ask for available dates in writing before you pay, and use the 7-day refund window if they don't work.Source:ca.trustpilot.com
3
Refund refused after the 7-day windowCommonAvoid it: Decide within 7 days. Ask for cancellation in writing and keep the email.Source:ca.trustpilot.com
4
Resort fees and taxes on top of the package priceCommonAvoid it: Get the total including resort fees and taxes in writing before you commit.Source:complaintsboard.com
What customers say
“I asked if I could simply get a refund, and they said they don't issue them.”
Short excerpts from public reviews, chosen because they describe the patterns above. They are examples, not a sample.
Questions people ask about Booksi
Is Booksi legit?
Booksi is a real company owned by Monster Reservations Group, and many buyers get their stays. Its deals often require a resort sales presentation, add resort fees and taxes, and allow refunds only within 7 days. The BBB rates it F (as reported by ExpressVPN), and it has 3.3 on Trustpilot from about 4,100 reviews.
Can I get a refund from Booksi?
Only if you ask within 7 days of purchase. After that, refunds are generally not available. Many recent reviewers say refund requests were refused.
Do Booksi deals include a timeshare presentation?
Many do. The discount can depend on attending an in-person preview of up to about 2 hours. If you don't meet the hotel's eligibility rules, you may have to pay the full price.
Does the Booksi price include resort fees?
Usually not. Advertised prices typically exclude resort fees, taxes and deposits, and some deals add a processing fee.
Last checked October 16, 2026. Fees and policies change, so confirm on booksi.com before you book. Something wrong or out of date? Tell us and we’ll fix it in the open. We are not affiliated with Booksi and earn nothing from it.
