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How we rankRental car rankings
Before you pay for a trip

Is it legit? And will you pay what you were quoted?

Almost every rental car company and booking site is a real business. The difference is the bill at the end, and what happens when something goes wrong. We check both, with a source behind every claim.

TryIs Hertz legit?Is Booking.com legit?Is StubHub legit?Is Turo legit?Is Super.com legit?Is Viator legit?
1Is it a real company that delivers?

Who runs it, how long it has traded, complaint records, and whether your booking, car or ticket actually shows up.

2Will you pay what you were quoted?

Fees added at the counter or checkout, damage bills after return, refunds that never come. This is where companies differ, so this is what we rank.

Rental cars, ranked by airport

All 13 rental companies
HNL11 companiesHonolulu

Best overall: National Car Rental. Fastest pickup: National Car Rental.

See the ranking →OGG13 companiesKahului

Best overall: National Car Rental. Fastest pickup: National Car Rental.

See the ranking →JFK10 companiesNew York

Best overall: National Car Rental. Fastest pickup: National Car Rental.

See the ranking →

Booking, ticket and tour sites

13 checkedHotel and flight booking sites

Who you really pay, whether the booking holds, and how refunds end.

Trip.comTrivagoBooking.com6 checkedEvent ticket resale sites

All-in prices, guarantees, and whether the tickets arrive and work.

TickPickSeatGeekVivid Seats1 checkedTour and activity marketplaces

Cancellation rules, marketplace markups and what happens when a tour is cancelled.

Viator

Most-checked companies

Is Hertz legit?

Big airport brand; Gold Plus Rewards lets you skip the line, but damage and add-on charges are the most common complaints.

#9 of 13Is Enterprise Rent-A-Car legit?

Highest J.D. Power score of the big rental brands; fees are standard, but damage-claim disputes are the recurring complaint.

#4 of 13Is Booking.com legit?

The biggest hotel marketplace; prices now show hotel fees up front, but when a property cancels, Booking.com support is slow.

#3 of 13Is Expedia legit?

Largest US online travel agency and BBB-accredited; fine for simple bookings, but changes and refunds can mean long support chats.

#4 of 13Is StubHub legit?

The biggest resale marketplace; tickets nearly always come through, but its fee display and refund record have drawn regulators.

#4 of 6Is Turo legit?

Peer-to-peer car sharing: you rent a private host's car, so every host's rules differ. Photograph everything, because damage, smoking and fuel disputes are common.

#11 of 13
Nobody pays for a rank

No company can pay to be listed, ranked higher or have a problem left out. We don’t use affiliate links, so we earn nothing when you book. Our standards

From the team behind The Hype Gap

The Fee Gap is published by Krafties, which also runs The Hype Gap, Local Hawaii Events, Local NYC Events. About us