Skip to content
How we rankRental car rankings

Is Budget Air (BudgetAir.com) legit?

Dutch-run flight agency that issues real tickets, but its own $50 to $100 per person change and cancel fees and slow refunds make it a poor choice if plans may move.

Booking siteOwned by Travix (Netherlands); BudgetAir's fare rules are hosted on Travix serversbudgetair.comChecked October 16, 2026 by Nurullah GökdoğanHow we check
1 · Is it a real company that delivers?
Yes, it’s legit

BudgetAir.com is a real Netherlands-based online travel agency in the Travix group that issues genuine airline tickets. Problems centre on its own cancellation and change fees, non-refundable booking fees, and refunds that reviewers say take months.

2 · Will you pay what you were quoted?
Often not

Fares may include a non-refundable BudgetAir fee billed as a separate card charge, and reviewers say change and cancellation costs are higher than on other sites.

How fair is Budget Air (BudgetAir.com)?

Five checks, 1–5 each. 3 is average for booking sites.

Price honestyIs the price shown the price you pay?Fares may include a non-refundable BudgetAir fee billed as a separate card charge, and reviewers say change and cancellation costs are higher than on other sites.Sources:s1.travix.comnz.trustpilot.com
2/5
Claims and refundsDo refunds and cancellations come through?US fare rules say tickets are non-refundable and same-day cancellation costs $50 per person. Recent Trustpilot and Reviews.io reviewers describe refunds still unpaid months later.Sources:s1.travix.comnz.trustpilot.comreviews.io
1/5
Pick-up and deliveryDoes the hotel or airline honour the booking?Tickets are real airline tickets. Reviews.io reviewers report occasional name errors, wrong dates and unrequested flight changes that were slow to fix.Sources:reviews.io
3/5
Fine printChange, cancel and payment terms$100 per person change processing fee plus airline penalty and fare difference; a ticket loses all value if you do not check in or cancel at least 2 hours before departure; name corrections cost $50.Sources:s1.travix.com
2/5
SupportCan you reach a person, and do disputes end well?BudgetAir answers most negative Trustpilot reviews, but reviewers describe rude or inconsistent agents, dropped chats and no way to escalate.Sources:nz.trustpilot.comreviews.io
2/5

Fees to expect

Cancellation feeOnly on the booking date, by phone, and only if cancellation is possible (US fare rules, Sept 2020).Source:s1.travix.com
$50 per person
Change processing feeUS fare rules, Sept 2020.Source:s1.travix.com
$100 per person, plus airline change penalty (up to $500 per ticket) and fare difference
Name correctionSame-day name corrections handled as cancel and rebook.Source:s1.travix.com
$50 per booking

How a booking works

Who you pay
You pay BudgetAir (Travix), which issues the airline ticket; the BudgetAir fee may appear as a separate card charge.
All-in pricing
Fares can include a separately billed, non-refundable BudgetAir fee whose amount is not published in the US fare rules.
Refunds
US fare rules state tickets are non-refundable; same-day cancellation by phone costs $50 per person where possible. Reviewers report refunds after airline cancellations taking months.

Common problems, and how to avoid them

1
Slow or missing refundsCommonAvoid it: Request the refund in writing, keep records, and use a card chargeback if the airline has cancelled and no refund arrives.Source:reviews.io
2
High change and cancellation feesCommonAvoid it: Only book fares you will not change; check the fare rules before paying.Source:s1.travix.com
3
Name or date errors on the bookingSometimesAvoid it: Check the confirmation e-mail immediately and correct errors the same day.Source:reviews.io

What customers say

“I chose a refund, but months later I am still waiting for the money that is owed to me.”
Oleksii Tolstolutskov · Trustpilot · 2026
“you do have to pay more for cancellation/change in flight than compared to other websites”
Anubhav Mehta · Trustpilot · 2026
“The customer service is beyond disappointing- rude, unhelpful, constantly changing their statements.”
Sukhdip · Trustpilot · 2026

Short excerpts from public reviews, chosen because they describe the patterns above. They are examples, not a sample.

Alternatives worth comparing

CheapOair

Big, real US flight agency with low headline fares; plan on agency cancellation fees, paid seat add-ons and long phone queues if anything changes.

#5 of 13 · 47/100Kiwi.com

Real agency that stitches separate tickets into cheap self-transfer routes; the savings are real, but so is the risk, and refunds often default to Kiwi credit.

#7 of 13 · 44/100

Questions people ask about Budget Air (BudgetAir.com)

Is BudgetAir legit?

Yes. It is a real Netherlands-based agency in the Travix group that issues genuine airline tickets. The complaints are about its fees and slow refunds, not fake tickets.

How much does BudgetAir charge to change or cancel?

Its US fare rules list $100 per person to change plus the airline penalty and fare difference, and $50 per person to cancel on the same day, where cancellation is possible.

Are BudgetAir tickets refundable?

Its US fare rules state tickets are non-refundable, and the BudgetAir fee is also non-refundable.

Sources

Last checked October 16, 2026. Fees and policies change, so confirm on budgetair.com before you book. Something wrong or out of date? Tell us and we’ll fix it in the open. We are not affiliated with Budget Air (BudgetAir.com) and earn nothing from it.