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Is Enterprise Rent-A-Car legit?

Highest J.D. Power score of the big rental brands; fees are standard, but damage-claim disputes are the recurring complaint.

Rental car companyOwned by Enterprise Mobility (formerly Enterprise Holdings), which also owns National Car Rental and Alamo Rent A Carenterprise.comChecked October 16, 2026 by Nurullah GökdoğanHow we check
1 · Is it a real company that delivers?
Yes, it’s legit

Enterprise is one of the largest US rental brands and tops J.D. Power's 2025 rental car satisfaction study. Complaints centre on damage charges after return, not on cars failing to materialise.

2 · Will you pay what you were quoted?
Usually, with care

Fees are published (TollPass, $25/day young renter, $15/day additional driver), but Chicago TollPass Waiver has no daily maximum.

How fair is Enterprise Rent-A-Car?

Five checks, 1–5 each. 3 is average for rental cars.

Price honestyIs the final bill close to the quote?Fees are published (TollPass, $25/day young renter, $15/day additional driver), but Chicago TollPass Waiver has no daily maximum.Sources:dgs.ca.goventerprise.comenterprise-int2-aem.enterprise.com
3/5
Claims and refundsDo damage and cleaning bills arrive after return?Damage charges are the main complaint theme in consumer advocacy files, including charges for scratches renters say were pre-existing and difficulty getting repair invoices.Sources:elliott.org
2/5
Pick-up and deliveryHow quick is pick-up, and can you skip the counter?No pick-up speed data found in this research; J.D. Power overall satisfaction is the best in the category.Sources:businesswire.com
3/5
Fine printDeposits, debit cards, age rules and fuel termsDebit cards allowed with conditions that vary by location (e.g. DFW: non-Texas residents only, return itinerary required, 20% deposit); spouse is a free additional driver.Sources:enterprise-int2-aem.enterprise.com
3/5
SupportHow do disputes end?Elliott Advocacy rates responsiveness 3/5; phone, chat and web form but no email support.Sources:elliott.org
3/5

Fees to expect

Toll programme (TollPass)Enterprise Mobility TollPass terms (2024 revision). Same TollPass programme is billed by Alamo, Enterprise and National. Uncovered/unpaid tolls may carry a $25 admin fee.Source:dgs.ca.gov
$4.95 per rental day, max $24.75 per rental, plus tolls (Northeast transponder); $4.95–$5.35 per usage day, max $26.75 per rental, plus tolls (toll-by-plate states incl. CA, FL, TX)
Chicago TollPass WaiverCovers tolls in Chicago area; $25 fee for damaged or unreturned transponders.Source:enterprise.com
$11.99 per rental day at airport/select downtown locations, $10.99 at non-airport locations; no maximum stated
Under-25 (young renter) feeAs stated for Dallas–Fort Worth airport; may vary by location.Source:enterprise-int2-aem.enterprise.com
$25 per day (ages 21–24)
Additional driverSpouses and significant others free (DFW location page).Source:enterprise-int2-aem.enterprise.com
$15 per day
Deposit holdDFW airport location terms.Source:enterprise-int2-aem.enterprise.com
$300 (Texas license) or 20% of rental total (non-Texas, debit)
Airport/city surchargeFrom State of Nevada corporate programme summary (Enterprise/National); consumer rates may differ.Source:purchasing.nv.gov
$3–$23 depending on location

Rules that cost renters money

Debit cards
Varies by location. At DFW: not accepted for Texas license holders; others need a return flight itinerary and a deposit of 20% of the rental.
Drivers under 25
Ages 21–24 pay a $25/day young renter fee (DFW).
Deposit hold
$300 (Texas license holders at DFW) or 20% of the reservation for debit renters.
Fuel
No charge if returned at the same fuel level; refuel price not found.

Common problems, and how to avoid them

1
Damage charges after returnCommonAvoid it: Film a walk-around at pick-up and drop-off and get any existing damage noted on the contract.Source:elliott.org
2
Chicago toll waiver adds upSometimesAvoid it: Decline TollPass Waiver if you will not use Chicago tollways; it is $10.99–$11.99 per rental day with no cap.Source:enterprise.com

Alternatives worth comparing

National Car Rental

Business-traveller favourite: Emerald Club members pick any car in the Emerald Aisle and skip the counter.

#1 of 13 · 63/100Best overallAlamo Rent A Car

Enterprise group's leisure brand: usually cheaper, but reviewers report counter upsells and charges they say they declined.

#7 of 13 · 46/100Hertz

Big airport brand; Gold Plus Rewards lets you skip the line, but damage and add-on charges are the most common complaints.

#9 of 13 · 46/100

Questions people ask about Enterprise Rent-A-Car

Is Enterprise Rent-A-Car legit?

Yes. It is one of the largest US rental brands, owned by Enterprise Mobility, and scored highest (734) in J.D. Power's 2025 rental car satisfaction study.

Does Enterprise charge for tolls?

Yes, via TollPass: around $4.95 per day used plus tolls, capped at $24.75–$26.75 per rental in most regions; in Chicago the TollPass Waiver is $10.99–$11.99 per day with no cap.

What is Enterprise's under-25 fee?

At Dallas–Fort Worth airport, renters aged 21–24 pay $25 per day. It can vary by location.

Sources

Last checked October 16, 2026. Fees and policies change, so confirm on enterprise.com before you book. Something wrong or out of date? Tell us and we’ll fix it in the open. We are not affiliated with Enterprise Rent-A-Car and earn nothing from it.