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Is Trip.com legit?

Large, real online travel agency with strong review scores; watch for pre-selected add-ons at checkout and read the refund rule on cheap rates.

Best overallMost honest pricingBest refund record
Booking siteSince 1999Owned by Trip.com Group Limited (Nasdaq: TCOM; also owns Ctrip, Skyscanner and Qunar)trip.comChecked October 16, 2026 by Nurullah GökdoğanHow we check
1 · Is it a real company that delivers?
Yes, it’s legit

Trip.com is the international brand of Trip.com Group, a Shanghai-based, Nasdaq-listed travel company founded in 1999. It sells and takes payment for flights and hotels itself.

2 · Will you pay what you were quoted?
Usually, with care

Reported in 2026 for extra services pre-selected on the payment page, mainly in its China app; some Trustpilot reviewers mention extra fees not shown in the 'all included' price. Otherwise prices are generally competitive.

How fair is Trip.com?

Five checks, 1–5 each. 3 is average for booking sites.

Price honestyIs the price shown the price you pay?Reported in 2026 for extra services pre-selected on the payment page, mainly in its China app; some Trustpilot reviewers mention extra fees not shown in the 'all included' price. Otherwise prices are generally competitive.Sources:www-web.itiger.comie.trustpilot.com
3/5
Claims and refundsDo refunds and cancellations come through?Flexible hotel rates refund in 7 to 30 business days; non-refundable rates get no cash refund; flight refunds wait on the airline. Complaints about slow or refused refunds exist alongside many reviews praising refund help.Sources:shopback.comie.trustpilot.comsikayetvar.com
3/5
Pick-up and deliveryDoes the hotel or airline honour the booking?Most bookings are honoured, but there are reports of room-type mismatches on wholesale hotel stock and at least one booked hotel that did not exist (Dec 2025).Sources:shopback.comsikayetvar.com
3/5
Fine printChange, cancel and payment termsYou pay in full at booking even on refundable rates; change and cancel rules for flights are reported as hard to understand.Sources:shopback.comwww-web.itiger.com
3/5
SupportCan you reach a person, and do disputes end well?24/7 chat and phone with escalation; the Trustpilot score is high, but some unresolved disputes end in chargebacks.Sources:shopback.comie.trustpilot.com
3/5

Fees to expect

Payment timingFlexible hotel refunds take 7 to 30 business days.Source:shopback.com
Full price charged at booking, refundable or not
Non-refundable cancellationSource:shopback.com
No cash refund; credit only case by case

How a booking works

Who you pay
Trip.com, at the time of booking
Refunds
Flexible hotel rates: 7 to 30 business days to the original card. Non-refundable: no cash refund. Flights: after the airline releases funds.

Common problems, and how to avoid them

1
Pre-ticked add-ons at checkoutcommon (China complaint data)Avoid it: Check every box on the payment page and the final total before paying.Source:www-web.itiger.com
2
Slow flight refunds after airline cancellationsCommonAvoid it: Ask the airline to confirm it has released the refund, then chase Trip.com; use a card chargeback if it stalls.Source:shopback.com
3
Room or hotel not as bookedSometimesAvoid it: Message the hotel directly a few days before arrival to confirm the reservation.Source:sikayetvar.com

What customers say

“helped me to get a refund, for which I am hugely grateful.”
Annie GB · Trustpilot · 2026
“having to pay an extra tax fee to enter Mexico, even though my ticket stated that everything was included”
Ilvy Mayrhofer · Trustpilot · 2026
“we discovered that no such hotel exists at the listed address and that there is physically no hotel there.”
Serap · Sikayetvar · 2025

Short excerpts from public reviews, chosen because they describe the patterns above. They are examples, not a sample.

Alternatives worth comparing

Expedia

Largest US online travel agency and BBB-accredited; fine for simple bookings, but changes and refunds can mean long support chats.

#4 of 13 · 52/100Booking.com

The biggest hotel marketplace; prices now show hotel fees up front, but when a property cancels, Booking.com support is slow.

#3 of 13 · 52/100Agoda

Big Asia-focused hotel site, often cheapest; pay in the hotel's currency yourself and call the hotel before you fly.

#8 of 13 · 42/100

Questions people ask about Trip.com

Is Trip.com legit?

Yes. It belongs to Trip.com Group, a Nasdaq-listed company founded in 1999 that also owns Skyscanner. It holds a 4.4 Trustpilot score from over 200,000 reviews.

Does Trip.com refund cancelled bookings?

Flexible hotel rates are refunded in 7 to 30 business days. Non-refundable rates get no cash refund. Flight refunds come after the airline releases the money.

Does Trip.com add hidden fees?

Reports from 2026 describe extra services pre-selected at checkout. Untick add-ons and check the final total before paying.

Sources

Last checked October 16, 2026. Fees and policies change, so confirm on trip.com before you book. Something wrong or out of date? Tell us and we’ll fix it in the open. We are not affiliated with Trip.com and earn nothing from it.