Skip to content
How we rankRental car rankings

Is eDreams legit?

Real online travel agency built around its paid Prime membership; regulators in Italy and Australia have acted against how Prime is sold, so check checkout for a pre-selected subscription.

Booking siteOwned by eDreams ODIGEOedreams.comChecked October 16, 2026 by Nurullah GökdoğanHow we check
1 · Is it a real company that delivers?
Legit, but be careful

eDreams is a real, listed travel agency (eDreams ODIGEO) and bookings are generally delivered. In 2026 Italy fined it EUR 9 million and Australia's ACCC fined it A$59,400 over how its Prime subscription is sold and priced.

2 · Will you pay what you were quoted?
Often not

Italy's regulator found misleading discount claims, undisclosed price differences, and that Prime users could pay more than non-subscribers; Australia's ACCC found the 'free' trial and monthly pricing misleading.

How fair is eDreams?

Five checks, 1–5 each. 3 is average for booking sites.

Price honestyIs the price shown the price you pay?Italy's regulator found misleading discount claims, undisclosed price differences, and that Prime users could pay more than non-subscribers; Australia's ACCC found the 'free' trial and monthly pricing misleading.Sources:en.agcm.ittravelextra.ietravelweekly.com.au
2/5
Claims and refundsDo refunds and cancellations come through?Frequent complaints about Prime charges after cancelling or without consent, and refund requests ignored; Euroconsumers cites more than 3,000 complaints.Sources:euroconsumers.orgsikayetvar.com
2/5
Pick-up and deliveryDoes the hotel or airline honour the booking?No sourced pattern of flight bookings not being honoured; most Trustpilot reviews are positive about bookings and savings.Sources:nz.trustpilot.com
3/5
Fine printChange, cancel and payment termsPrime auto-renews; regulators found the most expensive tier pre-selected, ineligible users charged the annual fee instead of a trial, and withdrawal rights obstructed.Sources:en.agcm.ittravelweekly.com.au
2/5
SupportCan you reach a person, and do disputes end well?Italy's regulator found customer service used retention tactics to stop people cancelling; complaint posts often show no company response.Sources:en.agcm.itsikayetvar.com
2/5

Fees to expect

Prime renewal charge (reported)Single reported case, not a published fee.Source:sikayetvar.com
$8 charged after cancellation (one US complaint, 2026)

How a booking works

Who you pay
eDreams, at booking
All-in pricing
Prime member prices shown at checkout can differ from non-member prices; Italy found the gap was not clearly disclosed.
Refunds
Prime subscription refunds and cancellations are the main complaint area; flight refunds follow airline rules.

Common problems, and how to avoid them

1
Prime subscription added at checkoutCommonAvoid it: Before paying, check whether Prime or Prime Plus is ticked and compare the non-member total.Source:en.agcm.it
2
Charged after cancelling PrimeCommonAvoid it: Cancel in writing well before renewal, keep the confirmation, and dispute any later charge with your card issuer.Source:sikayetvar.com
3
'Discount' not a real savingSometimesAvoid it: Compare the final price with the airline's own site before booking.Source:travelextra.ie

What customers say

“A yearly subscription that was added to a previous flight purchase I was not aware of was amended to half the price.”
Max · Trustpilot · 2026
“today an unauthorized Prime fee of $8 was charged to my card without my consent.”
Eser · Sikayetvar · 2026
“I managed to get an excellent discount on my flight through eDreams Prime and was very pleased with the savings.”
Thelma · Trustpilot · 2026

Short excerpts from public reviews, chosen because they describe the patterns above. They are examples, not a sample.

Alternatives worth comparing

Expedia

Largest US online travel agency and BBB-accredited; fine for simple bookings, but changes and refunds can mean long support chats.

#4 of 13 · 52/100Trip.com

Large, real online travel agency with strong review scores; watch for pre-selected add-ons at checkout and read the refund rule on cheap rates.

#1 of 13 · 60/100Best overall
Kayak

Not reviewed on The Fee Gap yet.

Questions people ask about eDreams

Is eDreams legit?

Yes, it is a real travel agency owned by eDreams ODIGEO. But in 2026 Italy fined it EUR 9 million and Australia fined it A$59,400 over how its Prime subscription is sold.

What is eDreams Prime and how do I avoid it?

Prime is a paid, auto-renewing membership that gives member prices. Regulators found it pre-selected at checkout, so untick it and compare the non-member total.

Can I cancel eDreams Prime?

Yes, but many complaints describe charges after cancelling. Cancel before renewal, keep proof, and dispute later charges with your card issuer.

Sources

Last checked October 16, 2026. Fees and policies change, so confirm on edreams.com before you book. Something wrong or out of date? Tell us and we’ll fix it in the open. We are not affiliated with eDreams and earn nothing from it.