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Is viagogo legit?

Global resale marketplace with a guarantee, but fees vary and are added late, and it has a long record with regulators. Turn on 'Include estimated fees'.

Ticket siteSince 2006Owned by StubHub Holdings, Inc. (NYSE-listed since September 2025; viagogo bought StubHub from eBay in 2020)viagogo.comChecked October 16, 2026 by Nurullah GökdoğanHow we check
1 · Is it a real company that delivers?
Legit, but be careful

viagogo is a real, large resale marketplace owned by the same group as StubHub, and its guarantee replaces or refunds invalid tickets. Regulators in the UK and EU have repeatedly acted on how it shows prices and handles guarantee claims, and review scores are poor.

2 · Will you pay what you were quoted?
Often not

viagogo says its service and fulfilment fees have no fixed rate and change with demand and timing. Prices without fees are the default unless you turn on 'Include estimated fees'. The UK CMA is investigating fee display, and reviewers report a higher total after paying.

How fair is viagogo?

Five checks, 1–5 each. 3 is average for event tickets.

Price honestyIs the all-in price shown up front?viagogo says its service and fulfilment fees have no fixed rate and change with demand and timing. Prices without fees are the default unless you turn on 'Include estimated fees'. The UK CMA is investigating fee display, and reviewers report a higher total after paying.Sources:ticketx.comreviews.iosikayetvar.com
2/5
Claims and refundsDo refunds come through when events change?The guarantee promises replacement tickets or a full refund, but the CMA's 2018 order covered unfairly rejected claims. Complaints in 2025–2026 still describe refunds not paid after cancellations or invalid tickets.Sources:ticketx.comsikayetvar.com
2/5
Pick-up and deliveryDo tickets arrive on time and scan at the gate?Recurring 2025–2026 complaints describe tickets arriving late or never, switched seat categories, and outages that blocked downloads.Sources:sikayetvar.comsikayetvar.com
2/5
Fine printDelivery, transfer and refund termsFees vary and some guarantee exceptions apply. In the EU dialogue, viagogo did not agree to explain buyers' rights against the seller or organiser for cancelled or postponed events.Sources:ticketx.com
2/5
SupportDo disputes end well?Complaint boards show buyers and sellers turning to their banks or regulators after support does not resolve the problem. Sellers also report payouts withheld.Sources:sikayetvar.com
2/5

Fees to expect

Buyer service feeUse Filters > Price Display Options > 'Include estimated fees' to see fee-inclusive prices.Source:ticketx.com
Not fixed; varies with ticket price, time to the event and demand
Fulfilment feeAfter the EU dialogue, folded into the displayed price when only one delivery option exists (EU).Source:ticketx.com
Varies (covers delivery and order processing)

How a booking works

Who you pay
You pay viagogo, a resale marketplace. Tickets come from third-party sellers, some of them businesses.
Guarantee
viagogo Guarantee: valid, accurately described tickets delivered in time. If not, you get comparable or better replacements, or a full refund. Published exceptions apply.
All-in pricing
Not by default. Fees are variable, and you have to switch on 'Include estimated fees' to see totals. The UK CMA is investigating fee display (opened November 2025).
Refunds
Guarantee refunds cover invalid or undelivered tickets. For cancelled or postponed events, check the guarantee's exception list. There are no refunds for change of mind.

Common problems, and how to avoid them

1
Total at checkout higher than the price browsedCommonAvoid it: Turn on 'Include estimated fees' before you compare, and check the final total before paying.Source:reviews.io
2
Tickets not delivered or not usableCommonAvoid it: Claim under the guarantee immediately, keep screenshots, and pay by credit card so you can dispute the charge.Source:sikayetvar.com
3
Prices far above face valueCommonAvoid it: Check the official box office and fan-to-fan resale (capped-price) options first.Source:nz.trustpilot.com

What customers say

“only AFTER I paid, they showed the real price which was £184 after all their fees and taxes.”
Anonymous verified reviewer · REVIEWS.io · 2026
“prices were quite dear but for last minute tickets viagogo is perfect!!”
Kaleb Morrison · Trustpilot · 2026
“I have not been able to access the Viagogo website at all, so I cannot log in or download my tickets.”
Ceren · Xolvie complaint board · 2025

Short excerpts from public reviews, chosen because they describe the patterns above. They are examples, not a sample.

Alternatives worth comparing

TickPick

New York resale marketplace with no buyer fees: the price you see is what you pay. Main complaint is mobile transfers arriving close to the event.

#1 of 6 · 74/100Best overallStubHub

The biggest resale marketplace; tickets nearly always come through, but its fee display and refund record have drawn regulators.

#4 of 6 · 42/100
Ticketmaster

Not reviewed on The Fee Gap yet.

Questions people ask about viagogo

Is viagogo legit?

It is a real resale marketplace owned by the StubHub group, and it guarantees valid tickets or a refund. It has a long record of regulatory action over price display and guarantee handling, and its review scores are poor, so be careful.

Why did my viagogo price go up at checkout?

viagogo adds service and fulfilment fees that have no fixed rate. Turn on 'Include estimated fees' in the price display options to see totals while you browse.

What happens if my viagogo tickets don't arrive?

The viagogo Guarantee promises comparable or better replacement tickets, or a full refund. Claim straight away with screenshots, and pay by credit card so you can dispute the charge if needed.

Sources

Last checked October 16, 2026. Fees and policies change, so confirm on viagogo.com before you book. Something wrong or out of date? Tell us and we’ll fix it in the open. We are not affiliated with viagogo and earn nothing from it.